WANTED ELDERAID CARE MANAGER

WANTED ELDERAID CARE MANAGER

The ElderAid Care Manager is the heart of the organisation. Our Care Managers are the “proxy child” to our customers, and are the key facilitator and enabler for our flagship offering of services. The Care Manager is the key relationship manager between ElderAid and the customer, and will have on-ground support from their team of Care Executives. Our Care Managers are our key brand ambassadors.

Specific job responsibilities include:

● Customer-Facing Responsibilities:

○ Manage the relationship with the customer

○ Track customers’ needs and update/modify Care Plan as needed

○ Facilitate/enable the delivery of services to the customer, with support from the Care

Executive

○ Be the single point of contact for both the elder and their family

○ Conduct frequent telephonic check-ins with the customer, and occasional in-person

check-ins

○ Update the customer’s family regularly and in a timely manner

○ Verify and update any documents, reports, etc.

○ Conduct quality checks and collect customer feedback

○ Generate detailed reports for the customer

○ Verify and update customer details as needed

○ Up-sell relevant services to the customers

○ Coordinate Caretaker Placement

● Internal-Facing Responsibilities:

○ Manage a team of Care Executives

○ Ensure Care Executives are collecting detailed information and updates from their

customers

○ Ensure Care Executives are delivering timely services while maintaining high standards

of quality

○ Track, manage, and ensure unit-level profitability

○ B2B networking

○ Generate and present regular reports to the Management Team

○ Plan and organise Wellness Events with support from the Sales and BD Team

○ Manage and update the CRM reports.

www.elderaid.in | info@elderaid.in | +91 81234 00400

  While this is primarily a field  job, you will be in charge of ensuring customer numbers are being met, as well as upholding the quality of the service delivered. In this role, you will be the face of ElderAid and will be responsible for managing your team, as well as ensuring customer satisfaction.

Qualifications:

- 2-3 years in the service industry is preferred

- Bachelor's degree is a requirement

- Knowledge of English, Hindi, and a local languages

Skills:

- Proactive and timely

- Team management skills

- Good communication skills

- Good reporting and documentation skills

- Knowledge of the local market

- Own mode of transportation

ABOUT ELDERAID WELLNESS PRIVATE LIMITED

Founded in 2015, ElderAid Wellness Pvt. Ltd. is a Social Enterprise headquartered in Bangalore, India that provides holistic, at-home services to Elders spanning health care, household support / concierge services, social support and a host of other services, all of which are designed to help Seniors live fuller, richer and joyous lives.